Included support
For 30 days after purchase, support covers restoring access to the purchased download, checking whether a reported problem is reproducible in the unmodified included version, correcting a reproducible defect that prevents an included export from importing or following its documented logic on a compatible n8n version, and clarifying a materially missing or contradictory guide step.
Not included
Support does not include implementation, customization, architecture consulting, third-party account or credential setup, data migration, self-hosted n8n administration, business-process design, compliance advice, tax or collections advice, guaranteed response times, or guaranteed business outcomes. Changes to n8n or third-party APIs after the stated compatibility date may require adaptation and are not automatically product defects.
Refund eligibility
Because the product is a downloadable digital good, refund requests are limited to duplicate purchases, inability to access the files after reasonable troubleshooting, or a material reproducible defect that prevents use of the unmodified product and cannot be corrected within a reasonable period. Nothing here restricts a non-waivable right provided by applicable consumer law.
How to request help
First try the private-link recovery page. For another issue, reply to the delivery email with the purchase email, Stripe receipt or order reference, n8n version, affected workflow, and exact reproduction steps. Never send passwords, API keys, access tokens, private customer payloads, or payment-card details.